Payment Policy

Last Updated: October 21, 2026

These Payment Terms explain the payment methods, payment processing, pricing, currency, refunds, and payment-related procedures for orders placed through Itrookie at https://www.itrookie.com/.

Please review these Payment Terms before placing an order.

1. Accepted Payment Methods

Itrookie accepts the following payment methods, subject to availability at checkout:

  • Credit / Debit Cards: Visa, Mastercard, American Express, Diners Club, Discover

  • Digital / Express Checkout: Apple Pay, Google Pay, Shop Pay

  • Online Payment Service: PayPal

Customers can review and select an available payment method during checkout before completing their order.

2. Payment Currency

Product prices and payments are processed in the currency displayed at checkout on https://www.itrookie.com/.

If your card or bank account uses a different currency, your bank, card issuer, or payment provider may apply its own currency conversion rate or foreign transaction fees.

Any currency conversion fees or foreign transaction fees charged by your financial institution are separate from the amount charged by Itrookie.

The final order total and applicable currency will be displayed at checkout before you submit your order.

3. Prices and Taxes

Product prices are displayed on individual product pages.

Applicable taxes and any shipping charges will be calculated or displayed during checkout according to the order details, delivery destination, and applicable requirements.

Itrookie offers free shipping within the United States. Any applicable charges will be disclosed before payment is completed.

Customers can review the complete order total before placing an order.

4. Payment Authorization

Full payment is required at checkout unless otherwise stated by the selected payment provider.

Payment must be successfully authorized before an order can proceed to processing.

If a payment is declined or cannot be authorized, the order may not be completed.

Customers are responsible for providing accurate billing, contact, and payment information when placing an order.

5. Payment Processing

Payments are processed through Shopify-supported payment services and the payment provider selected by the customer at checkout.

Itrookie does not directly store customers' full payment card details.

For your security, do not send full credit card numbers, card security codes, passwords, or other sensitive payment credentials to Itrookie by email or through customer support communications.

6. Order Confirmation

After an order is successfully submitted, an order confirmation will be sent to the email address provided during checkout.

The confirmation contains information about the order submitted by the customer.

If you notice an error in your order or payment information, please contact our customer support team as soon as possible. Order changes or cancellations may depend on the current processing status.

7. Payment Verification

Certain orders may require additional payment or order verification before processing.

If additional information is needed, Itrookie may contact the customer using the contact details provided with the order.

If payment cannot be authorized or an order cannot be verified, we may cancel the order where appropriate.

Any refund for a cancelled order that has already been paid will be issued to the original payment method, subject to the payment provider's procedures.

8. Refunds

Approved refunds are issued to the original payment method used for the order.

Refund eligibility and processing are subject to our applicable Return & Refund Policy.

After Itrookie initiates an approved refund, additional processing time may be required by the customer's bank, card issuer, or payment provider before the funds appear in the account.

For details about return eligibility, return procedures, return shipping costs, damaged or incorrect items, and refund processing, please review our Return & Refund Policy.

9. Payment Issues

If you experience a payment issue, including a duplicate charge, an incorrect charge, a payment error, or a discrepancy between your payment and order status, please contact Itrookie customer support.

To help us review the issue, please provide your order number, the email address used to place the order, and relevant transaction details.

For your security, never send full credit card numbers, card security codes, passwords, or other sensitive payment credentials by email.

10. Contact Information

For questions about payments, orders, billing, or refunds, please contact us using the information below.

Store Name: Itrookie

Website: https://www.itrookie.com/

Customer Support Email: info@itrookie.com

Customer Support Phone: +1 215-360-5085

Business Address:
1986 Lancaster Pike, Peach Bottom, PA 17563, United States

Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM Eastern Time (ET)
Saturday, Sunday, and U.S. Public Holidays: Closed

We aim to assist customers during our regular business hours. Response times may vary depending on the nature and volume of inquiries.

Thank you for shopping with Itrookie.